Please Read Through Shop Policies
Critter Scoop Co. is the legal business name behind this shop. Liaโs Critter Scoop is the operating brand name used on the website, packaging, and social media.
ORDER PROCESSING
Processing takes place on Saturdays and Sundays. All completed orders ship on Monday or the next business day. Orders placed after Friday at 5 PM (PST) roll into the next weekendโs batch. Subject to change during periods of high order volume.
CANCELLATION POLICY
You may cancel your order within 1 hour of purchase. After 1 hour, cancellations are NOT accepted as processing begins and supplies may already be prepared for your order.
ORDER CHANGE POLICY
Once an order is placed, no changes can be made to:
โข Items ย
โข Variants ย
โข Colors ย
โข Quantities ย
โข Shipping address ย
Please doubleโcheck your order before completing checkout.
CUSTOM REQUEST POLICY
Custom requests written in the order notes are not guaranteed. Only approved custom orders (when available) will be fulfilled.
RUSH ORDER POLICY
Rush orders are not available. All orders follow the standard weekend processing schedule.
SHIPPING POLICY
All orders ship via Canada Post. Shipping times vary based on location and postal service delays. Once shipped, Critter Scoop Co. is NOT responsible for delays caused by the carrier.
DELIVERED BUT NOT RECEIVED
If tracking shows โDelivered,โ a refund or free replacement cannot be issued. Please check:
โข Community mailboxes ย
โข Neighbors or household members ย
โข Your local post office ย
Once delivered, it is the customerโs responsibility to locate the package.
INCORRECT ADDRESS POLICY
Please ensure your address is correct at checkout. Critter Scoop Co. is NOT responsible for packages lost or delayed due to incorrect addresses. If a package is returned to us, the customer must pay new shipping costs.
DAMAGED ITEMS
If your item arrives damaged, clear photo proof is required within 48 hours of delivery.
Photos must include:
โข The damaged item ย
โข The packaging it arrived in ย
โข The shipping label ย
โข The mailer or box ย
Additional photos or a short video may be requested if the initial images are unclear or appear altered. Claims that cannot be verified or appear digitally modified will not be approved. Approved cases may receive a replacement or store credit depending on availability.
RETURN & REFUND POLICY
Returns are not accepted. Refunds are only issued for items that arrive damaged with required photo proof. All other sales are final.
GUARANTEED PRIZE ADDโON
The Guaranteed Prize AddโOn gives you one draw from our sealed Mystery Ball Bag. ย
โข Adult Guaranteed Prize: $69.99 ย
โข Kids Guaranteed Prize: $59.99 ย
Every ball contains at least one premium item, with chances for bonus prizes and a JACKPOT ball containing multiple premium items. For full details, please see our Guaranteed Prize Info Page.
HANDMADE & CURATED ITEMS
Some items are handmade by me, and others are curated from trusted suppliers to match my cute, colorful aesthetic.
VARIATION POLICY
Colors, patterns, and small details may vary due to:
โข Handmade production ย
โข Supplier variations ย
โข Screen display differences ย
These variations are not considered defects.
ALLERGY DISCLAIMER
Some items may contain materials such as metal, resin, or plastic. It is the customerโs responsibility to ensure they do not have allergies to these materials. Critter Scoop Co. is NOT responsible for allergic reactions.
SAFETY NOTICE
Some items may contain small parts and may pose a choking hazard. Children 7 and under should use these products with adult supervision.
CUSTOMER CONDUCT POLICY
Abusive, threatening, or disrespectful messages will not be tolerated. Critter Scoop Co. reserves the right to refuse service to anyone who violates this policy.
SOCIAL MEDIA POLICY
If a customer posts false claims, harassment, or defamatory content on social media, Critter Scoop Co. reserves the right to refuse future service and provide proof to the platform if needed.
CONTACT
For questions or support, please reach out through email, messaging, or social media. Phone calls are not accepted at this time.
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Critter Scoop Co. reserves the right to update or change any shop policy at any time without prior notice. Please review the shop policies regularly to stay informed.